Privacy Policy

1. Information We Collect

When you use Nexus Cloud Services, we collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Organization details (business name, branch locations)
• Staff profiles and scheduling preferences
• Customer records and appointment data
• Payment and billing information
• Communications you send to us (support inquiries, feedback)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our scheduling platform
• Process appointments and manage staff schedules
• Send transactional emails (appointment confirmations, invitations, notifications)
• Provide customer support and respond to inquiries
• Generate analytics and performance reports for your organization
• Detect, prevent, and address technical issues or security threats

3. Data Storage & Security

Your data is stored securely on cloud infrastructure with encryption at rest and in transit. We use industry-standard security measures including SSL/TLS encryption, secure database hosting via Supabase, and role-based access controls. We regularly review our security practices and update them as necessary to protect your information.

4. Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our platform (hosting, email delivery, payment processing)
• Law enforcement or regulatory authorities when required by law
• Other members of your organization, as configured by your organization's administrator

5. Cookies & Tracking

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising trackers. Analytics data is collected in aggregate to improve our service and is not shared with external parties.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. When you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes such as resolving disputes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent for data processing where applicable

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at our contact page or email us at support@nexuscloudservices.org.